Cannot pay for the product

[myee6974]

Hi ,

I want to try to pay for the zar single license during weekend on sale at $29.95. However, your payment page is not working now... How should I pay for your product.

Thanks,

Ming Yee

[Alexey V. Gubin]

If you retry right now, is the problem still there? Any specific error message?

[myee6974]

hI,

It still cannot loading when i select paypal for payment. The page load forever and it eventually go time out. I also tried the credit card as well and it is doing the same thing after i click submit.

Can you please check your payment link:

https://www.plimus.com/jsp/buynow.jsp

thanks,

ming yee

[Alexey V. Gubin]

I've checked it and it works for me. And also at least one other person placed an order successfully in the meanwhile. I've contacted the appropriate person to check this server-side, but I do not expect any sort of a fast reply on weekend. I suggest you still retry once in a while; in case this is some sort of a transient problem.

[22celsius]

I also had some "problems" with Paypal and Plimus; the transaction to Plimus eventually got confirmed after a week. Then, Plimus complained about a non-valid phone number.

As I don't have regular phone, I zero-ed the number out.
Why do I (have to) supply a complete postal address when they only want to reach me by phone?

After 2 more days, the amount was refunded. Thank you.

I don't mind automatic online activation et al, but the transaction should be painless for the user. eBay for example is perfectly happy sending an acivation code by snailmail.

Now I'm searching for another program...

[pastorbadger]

Same problem! I tried a credit card and I tried PayPal, and for some inexplicable reason they demand my home phone number. I'm buying software online. Why on earth would I allow that kind of invasion of my privacy? They have no justifiable reason to ask for my phone number when I'm paying with PayPal.

Just how much junk mail, spam and telemarketing am I going to get, just for trying to buy this software? And if they say don't do that, why else would they ask for a phone number? No excuse.

They clearly just don't want my money.

[Alexey V. Gubin]

As you probably know, there are two sides of the problem.

On your side there are telemarketers, junk mail spam, and so on.
On our side, there is a credit-card fraud, and PayPal fraud.
Fraud screening is mostly automated. However, in certain cases, people who process the order may decide to call you to confirm if the order is legitimate.
For this case, you are asked for your phone number when you place your order.

However, if you do not want to provide it, there is nothing I can do.

[pastorbadger]

This is a fair and reasonable response when it comes to credit cards.

It is incorrect when it comes to PayPal. To call a customer's home at the hour of your choosing to verify a PayPal payment accomplishes nothing. PayPal doesn't give you a phone number. There's nothing to verify. (If Plimus is actually dim-witted enough to call, you've only proven that a human answers a phone. Gee, if I were committing fraud, I'd never lie about my name over a disposable cell phone.)

Like I need to commit fraud to use this widely available software in any casse.

The statement "However, if you do not want to provide it, there is nothing I can do." is just a flat-out lie. One that insults our intelligence, and our status as potential customers. It's Plimus' rules that require the phone number. You (ZAR) can dump their disingenuous, rude and clueless asses for a real billing system. Like ccBill.

Doesn't matter. I tried to give you my money. Twice. Plimus wouldn't accept it. You lost a customer. And, from your reply, you clearly aren't too worried about it.

I'll make sure to tell all my friends about Plimus' truly criminal attempts to obtain personal information they absolutely didn't need, and your tacit endorsement of their behavior.