The report you submit is never used separately from others' reports. All the
reports collected are subjected to statistical processing, and averages and
outliers of the statistics are used for the following purposes:
Identify software bugs
Identify weak spots in processing algorithms
Identify processing speed issues
Evaluate various recovery performance aspects and possibly create some
neat graphs.
The report does not contain any personally identifiable information and
does not contain any sensitive information (like usernames and passwords). There
are two things in the report that might require additional explanation in
privacy terms.
Random identification number
The random identification number is for us to distinguish between the same
error occurring on the same machine (or the data set) hundred times in a row, or
occurring once on each of hundred of different machines (data sets). There is no
way to trace a random number back to the person who submitted the report (you)
or to the particular computer the report was generated on.
File name in the report
Occasionally, a file name may slip into the report. This happens when
an abnormal situation is detected within the validation routines. In such a case,
the name of the file which caused the error is logged. Only one file name is
logged per report, as the parameter named ValErrFile. Typically, a single file
name logged does not present a significant concern privacy-wise. On top of that,
an error that warrants logging a file name is a rare situation.
